Terms & Conditions

We would like to Thank You for visiting Flagpoles Etc. We are a family-owned and operated business who believes in old fashion values. We always provide outstanding customer service, offer some of the finest American Made products at the Lowest Prices GUARANTEED! This is our promise to you.

 

Customer Responsibility

Always inspect the shaft and boxes that arrive with your order before signing for them to verify if any shipping damage is present. If damage is present, you must note this on the shipping receipt or the trucking company may not be responsible for the damage. If stored indoors, we still suggest removal of all shipping materials (plastic or paper wrapping and shipping tube) if there is any chance moisture will come into contact with the shaft.

 

Remove all wrappings from the shaft and placed above ground on saw horses with each end properly protected from scratching with blankets or other means as soon as the shaft is received on site. This will give you a chance to look for concealed damage and any other problems (incorrect pole size or # of pieces) which may need to be corrected. This could save delays and inconveniences if unpacked at the last moment.

 

If left in wrapping/shipping container once received at the job site, Flagpoles Etc or manufacturer will take no responsibility for staining that may occur. Warning Labels are prominently displayed on the wrapping and/or at both ends of the shaft. If you decide to leave the shaft in the wrapping, you do so at the risk of having the pole stain if moisture or water is present. If stored for a long period before installation, we suggest a dry location with low humidity. Even when stored inside, it is best to unwrap the pole and store in an area where damage is unlikely to occur.

 

A 5% processing fee applies to any cancelled order, even if it has not yet shipped out, and a 20% restock fee may apply. All custom orders, including custom color flagpoles, shoe base, and tilting shoe base, that are produced and then cancelled are non-refundable.

 

Free Shipping

Shipping on most of our products is free to most states. Alaska, Hawaii, International customers and states that require additional fees for flagpole deliverys will be responsibility for extra shipping fees.

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Shipping Policy

More trucking companies are using 28-foot pup trailers. The increasing use of pup trailers makes the shipment of anything longer than 27 1/4 feet difficult, less timely, and more expensive. Any pole 30'- 35' purchased through Flagpoles Etc. may be shipped in either a one piece or two piece pole at our discretion. All poles 40' and above will be shipped in 2-4 sections. Delivery location for flagpoles must be semi truck accessible or customer is responsible for any additional fees or pickup from local terminal.

 

Most commercial flagpoles ship in 3-4 weeks by common carrier services (excluding custom orders).  All orders with a estimated ship date are not guaranteed to ship or arrive on or before that date.  Flagpoles Etc. does offer a guaranteed delivery service or next day air service for an additional fee quoted at time of order placement.  This is the only service available to guarantee the delivery date of a flag or flagpole and must be added on at time of order.

 

 Product Warranty: Here

 

Return Policy

Products damaged in shipping or with any manufacturers defect must be refused at time of delivery or noted damaged on delivery receipt for replacement or full purchase price refund. The two mold lines are a characteristic of fiberglass flagpoles. They are not a manufacturers defect.

Products returned for any other reason will be subject to a refund within 7 days of delivery however, a 20% restocking fee will apply or original shipping cost and 5% credit card processing fee, whichever is greater.

Return shipping/postage is solely the customer's responsibility. All returns must be authorized by Flagpoles Etc and assigned a return authorization # or it will not be processed.

A 5% processing fee applies to any cancelled order, even if it has not yet shipped out, and a 20% restock fee may apply. All custom orders, including custom color flagpoles, shoe base, and tilting shoe base, that are produced and then cancelled are non-refundable.

 

Payment Policy

We accept major credit cards direct through our secure shopping cart or Direct through our toll free Service line 1-888-735-5591.

 

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

 

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: Sales@flagpolesetc.com
By Phone: (888)735-5591

 

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

Accredited Business In The Better Business Bureau