Terms & Conditions

 

 

Terms & Conditions We would like to Thank You for visiting Flagpoles Etc. We are a family-owned and operated business who believes in old fashioned values. We always provide outstanding customer service, offer some of the finest American Made products at the Lowest Prices GUARANTEED! This is our promise to you. By purchasing from this website, you agree to the terms and conditions stated here 

 


 

Shipping Policy & Shipping Times:

 

**Please be patient with us, we are experiencing supply chain & labor force shortages while doing our very best to complete orders all over the U.S. as quick as possible**

 

All Flagpoles ship in approximately 3 to 4 weeks. Unless the flagpole is in-stock, in that case your Flagpole will ship within 2-3 business days. Please verify with your sales representative prior to placing your order to check if your product is in-stock or not. Keep in mind you will not be able to cancel your order due to lead time once your order has been processed! 

 

All in-stock item orders will be processed and shipped within 2-3 business days (excludes most flagpoles). A tracking number will be emailed to you once product has been shipped. Keep in mind that transit times vary of course & Flagpoles Etc. is not responsible for the shipping carrier’s delays.

We currently ship to all U.S. States and U.S. Territories

 

If your flagpole finish consists of anodization or powder paint, these poles are considered a custom order meaning that they require a MINIMUM of 8-10 weeks to complete to our standards. However, after drying and properly packaging we will then ship the flagpole.

All shipping dates are an estimate meaning they are not guaranteed to ship or arrive on or before that estimated date.

Flagpoles Etc. does offer an expedited shipping service for an additional fee that is quoted at the time the order is placed. However, keep in mind Flagpoles Etc. is not responsible for shipping carrier’s delays.

Any pole ranging from 30' - 35' may be shipped in either a one-piece or two-piece pole at our discretion. All poles 40' and above will be shipped in 2-4 sections. Delivery location for flagpoles must be semi-truck accessible or customer is responsible for any additional fees or pickup from local terminal.

 

Shipping Rules:

 

Please proofread your order carefully. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify it. Flagpoles Etc. is not responsible for invalid addresses or undeliverable locations. The customer will be held responsible for the additional handling and shipping fees. You can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service minimum depending upon size and weight.

 

Canceling & Changing Orders:

 

Once your order is finalized through our online shopping cart or with our customer service department, your order cannot be canceled or changed for any reason.

All canceled orders will be accompanied by a 20% restocking fee

As well as a 5% credit card processing fee

 

Restrictions: Free Economy Shipping DOES NOT apply to commercial flagpoles, wholesale orders, customized products, certain residential in-ground flag poles, certain telescoping flag poles, 8ft Wall Mount Poles, galvanized ground sleeves or orders that must be shipped by freight due to quantity/size of items.

 

Inaccuracy Disclaimer:

From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Flagpoles Etc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). On occasion actual flag colors may differ slightly from those pictured on our site. These discrepancies are out of our control, and Flagpoles Etc. will not be held responsible.

Customer Responsibility

Always inspect the shaft and boxes that arrive with your order before signing for them to verify if any shipping damage is present. If damage is present, you must note this on the shipping receipt or the trucking company may not be responsible for the damage. If stored indoors, we still suggest removal of all shipping materials (plastic or paper wrapping and shipping tube) if there is any chance moisture will come into contact with the shaft.

 

Remove all wrappings from the shaft and place above ground on saw horses with each end properly protected from scratching with blankets or other means as soon as the shaft is received on site. This will give you a chance to look for concealed damage and any other problems (incorrect pole size or # of pieces) which may need to be corrected. This could save delays and inconveniences if unpacked at the last moment.

 

If left in wrapping/shipping container once received at the job site, Flagpoles Etc or manufacturer will take no responsibility for staining that may occur. Warning Labels are prominently displayed on the wrapping and/or at both ends of the shaft. If you decide to leave the shaft in the wrapping, you do so at the risk of having the pole stain if moisture or water is present. If stored for a long period before installation, we suggest a dry location with low humidity. Even when stored inside, it is best to unwrap the pole and store in an area where damage is unlikely to occur. 

 

A 5% processing fee applies to any cancelled order, even if it has not yet shipped out, and a 20% restock fee may apply. All custom orders, including custom color flagpoles, shoe base, and tilting shoe base, that are produced and then cancelled are non-refundable.

 


 

Free Shipping

Shipping on most of our products is free to most states. Alaska, Hawaii, and states that require additional fees for flagpole deliveries will be responsible for extra shipping fees. Please review when placing your order online or, please call.

 Flagpoles Etc can only ship flag poles within the contiguous United States. Please call for more information.

 

 

 

Product Warranty: Here

 

Return Policy

Products damaged in shipping or with any manufacturer's defect must be refused at the time of delivery or noted damaged on delivery receipt for replacement or refund. The two mold lines are a characteristic of fiberglass flagpoles. They are not a manufacturer defect.

All returns must be authorized (RMA) in advance by the Seller within (10) days of receipt. or it will not be processed.   Buyer must pre pay all freight on authorized returned goods.  Freight damage claims resulting from the return shipment are the responsibility of the buyer.  Products returned for any other reason will be subject to a refund within 7 days of delivery and inspection however, a 20% restocking fee will apply or original shipping cost and 5% credit card processing fee, if applicable.

 

 

A 5% processing fee applies to any cancelled order, even if it has not yet shipped out, and a 20% restock fee may apply. All custom orders including: custom color flagpoles, steel flagpoles, shoe base and tilting shoe base that are produced and then cancelled, are non-refundable

 

 

Payment Policy

We accept major credit cards direct through our secure shopping cart or direct through our toll free Service Line 1-888-735-5591.

 

Privacy Policy

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

 

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and
tracking information may be shared with third parties.

 

Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: Sales@flagpolesetc.com
By Phone: (888)735-5591

 

We reserve the right to make changes to this policy.

Any changes to this policy will be posted.

 

Accredited Business In The Better Business Bureau