Frequently Asked Questions

If your shipment arrives with visible damage, please take the following steps:

1. Immediately call our customer service team while the delivery personnel are still on-site.

2. Document any damage on delivery receipt or all copies of freight bill before signing it. Accept the shipment only if the damage is minor and you're willing to accept a paint kit or similar remedy. For significant damage, refuse the shipment.

3. Take pictures of any refusal before it leaves.

4. Contact us if you refuse the shipment due to damage, and we will arrange for a replacement to be sent to you.

5. You do not have to refuse the parts box and ground sleeve. You can take a partial shipment. Notate on delivery receipt or freight bill.

1. You must notate any damage to packaging on the delivery receipt/all copies of freight bill before signing.

2. Keep Carton & Packing Material

3. Notify our customer service team of loss or damage within 2 business days of delivery.

4. Retain copy of Bill of Lading/Freight Bill.

1. Claims for shortages must be made within 48 hours of receipt of goods, and no claims made after the expiration of such period will be entertained or allowed.

1. Contact our customer service team by phone or email to obtain a return of merchandise authorization number within 30 days of receipt.

2. Buyer must pre-pay all freight on authorized returned goods. Freight claims resulting from return shipment are the responsibility of the buyer.

3. Merchandise must be in new condition in original packaging to obtain a refund.

4. Custom, non-stock and special-order items are not returnable.

5. Once merchandise is received it will be inspected for refund approval.

6. Returns are subject to a 25% restocking/processing fee.

7. You will be issued a refund either in the form of a corporate check or back to the original payment credit card. Flagpoles Etc reserves the right to refund via corporate check.

In most cases flagpoles are not returnable. However, we realize sometimes things happen and we are consumers as well and know that it may just need to happen. If you are willing to pay the freight to return the flagpole, give us a call and we will help, make it as painless as possible. There are conditions on the refundable amount that include the condition the flagpole is received in.

1. Orders for custom, non-stock and special order items cannot be cancelled except upon terms acceptable to Flagpoles Etc that will compensate for cost incurred.

1. We try our best to keep quantities up to date, however the world moves very fast. If stock has been depleted and someone else orders the last one at the same time this can happen. We will notify you and do our very best to give you the best lead time possible!

The price of a flagpole is influenced by several factors:

1. Material used (options include aluminum, steel, fiberglass)

2. Height

3. Diameter at the base (butt diameter)

4. Thickness of the pole wall

5. Type of finish (such as brushed aluminum, anodized, or powder-coated)

6. Halyard system (Internal or External)

7. Installation type (ground set, shoe base, or wall-mounted)

As a leading flagpole manufacturer of aluminum and steel flagpoles. Flagpoles Etc has been manufacturing custom flagpoles and crafting unique installations for over 30 years.

Yes, we provide all the required hardware and a ground sleeve with your flagpole purchase. Additional installation materials like concrete, wood wedges, and sand are not included.

Flagpoles are labeled by their height above ground. The actual length includes the underground section necessary for secure installation.

Typically, about 10% of the flagpole's above-ground height is anchored underground. For instance, a 20-foot-tall flagpole will have an additional 2 feet below ground.

Flagpoles vary in sections depending on their height:

• Poles 15', 20', and 25' usually have one section.

• Poles 30' and 35' may have one or two sections.

• Poles 40' and 45' are typically two sections.

• Poles 50' and above can have three to five sections.

Use a level on the non-tapered portion at the base of the pole, typically the bottom five feet, to check for level. Make sure you check the level on all sides of the flagpole.

Allow the concrete to cure for at least 24 hours per cubic yard used before installing the pole.

If the foundation is set in soil, the concrete foundation, and the soil itself often provide sufficient grounding.Our manufactured galvanized steel ground sleeves provide a lightning spike for added grounding.

The National Association of Architectural Metal Manufacturers (NAAMM) publishes a wind chart to assist in choosing the correct flagpole for your area. Special Wind Zone areas are indicated on the map, along with a notation for high wind areas including but not limited to mountainous terrain, gorges, and ocean promontories. These areas should be examined by a qualified Engineer familiar with local wind conditions. The desired height of the flagpole will then be the major factor in determining the correct flagpole. Please see wind chart map

Flagpoles typically can fly one to three flags depending on the design factors.

If you're flying the flag after dark, it must be properly illuminated. We recommend external lights directed at the flag for a respectful and patriotic display.

A flash collar is recommended when a concrete pad surrounds the flagpole's base, providing a neat finish. However, it's not required for installations in landscaped or grassy areas where the ground can be brought up to the pole's base.

Yes. NAAMM specifications require the top 2” of the ground sleeve to be filled with waterproof compound to keep water out. If sand used in the ground set installation is allowed to become wet, settling can allow shifting of the flagpole.

Yes!

The wrapping paper can stain the pole's finish if it becomes wet. If storage outside is necessary, unwrap the pole and elevate it off the ground.

Flagpole shipments must be stored in a dry, moisture-free environment or packaging must be immediately removed upon receipt. From time to time there will be stains on a satin finish flagpole from wrapping paper that has become wet. Stains can typically be removed with warm soapy water, aluminum alloy cleaners, or medium grit sandpaper (always sand in the direction of the grain). For painted or anodized poles, use only mild soap and water, testing a small area first.

A minimum distance of 1 -1/2 times the flag length is recommended.

1. Cover jam sleeve and inner area of section that it will be going in to with a light layer of liquid soap. *Do not use grease, oil, or other petroleum products as they can stain flagpole over time*

2. Aluminum can expand in warm temperatures, causing a tight joint. Placing a bag of ice in the male section of the joint will contract the metal, easing the installation process.

The American flag should always be placed in a position of honor. If displayed with other flags, it should be at the center and at the highest point.

While there is no rule in the US Flag Code as long as the U.S. flag is on top and secondary flags are no larger. The industry accepted standard is that two flags of a similar or exact size is the most pleasing design.

The flag should be raised briskly and lowered ceremoniously. It should never touch the ground or any object below it.

The Flag should be displayed at full staff unless directed to be at half-staff. On Memorial Day, it is flown at half-staff until noon, then raised to full staff.

A worn or damaged flag should be retired respectfully, preferably by burning. Many American Legion posts conduct flag retirement ceremonies. You can also mail or drop off your retired flags to us and we will properly retire them.

The flag should not be displayed during inclement weather unless it is an all-weather flag.

Most flags can be washed gently in mild detergent and hung dried. Check the label for specific care instructions.

Replace your flag when it is visibly worn or faded. Regular inspection is recommended.

This varies based on material, weather conditions, and sunlight exposure.

Minor tears can be repaired by sewing, but extensive damage may require the flag to be retired. Contact Flagpoles Etc if you would like us to repair your flag!

Clean the pole with mild soap and water if needed. While watering grass avoid any well water from spraying onto flagpole.

Regularly check for wear on the rope or halyard, flag snaps and tighten any loose fittings.

Replace a frayed or broken halyard immediately to prevent damage to the flag or injury and reduce further repairs to your flagpole.

We offer a variety of ornaments including eagles, balls, and finials. We will even create a custom ornament for you. Give us a call.

There are both internal and external halyard systems.

The length of the flag should be between one-quarter to one-third the height of the flagpole.

We offer ground-mounted lights, solar lights, and LED spotlights.

Yes, we have eco-friendly solar lighting options available.

Yes. There are shoe bases, tilting shoe bases, brackets and if you need a custom solution, we will manufacture it for you.

Absolutely, we can help you design and produce custom flags.

Artwork ultimately needs to be in vector format. But don’t be concerned if you have a sketch on a napkin. Our skilled team of designers are dedicated to making simple to intricate and detailed designs.

Production times vary, but typically about 1 week from proof approval.

Ensure the installation site is clear of underground utilities and not near overhead power lines.

Remember to exercise caution around power lines during installation to avoid serious injury or death.

Please check with your local authority for any regulations.

Once your order is shipped, you will be provided with a tracking number via email. You can track your order from our order tracking page as well.

We offer standard, expedited, and overnight shipping. Please contact us for any expedited shipping.

Components, telescoping and house mount flagpoles, indoor/parade, flags in stock orders will be shipped within 1-3 business days.

Most flagpoles ship in approximately 1 to 6 weeks for stock orders. Please contact us to verify stock and lead times. Flagpoles with anodized, epoxy painted, or powder coat finishes may take a minimum of 8 weeks to complete manufacturing. If you have a special lead time, please contact us.

Keep in mind when ordering a flagpole that you will need to be prepared to take delivery. Flagpoles can be delivered on a 53’ truck and must have access to arrive at your location.

Yes, we can arrange international shipping. Please contact us.

Yes. Please see our Warranty page for details.

Email our customer service team at service@flagpolesetc.com. Include proof of purchase and a detailed description of the issue with pictures.