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Frequently Asked Questions

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General Questions

1. If possible call Flagpoles Etc. customer service while the delivery driver is at your location.

2. Make sure to note any damage on the delivery receipt (where you sign) that there is damage to the shipment. If damage is minimal, and you still accept shipment as is, keep the shipment. However, if the damage is not minimal and is unacceptable, you must refuse the entire shipment. **Please inspect the flagpole (and accessories) fully and completely at delivery.** If you sign that it is damage free and later find damage, it will NOT be covered.

3. If Damage is unacceptable to you, please refuse the shipment and the carrier will return the shipment. Then contact us and we will have another shipped out to you.

Flagpoles

There are basically seven features that distinguish any given flagpole.
1. Material (aluminum, steel, fiberglass)
2. Height
3. Butt diameter
4. Wall thickness
5. Finish (brushed aluminum, anodized, powder painted) 6. Halyard system (internal or external) 7. Installation type (ground set, shoe base or wall mount)

Installations

Flash collars are only needed when there will be a concrete pad around the base of the pole. The purpose of the flash collar is to hide the top of the ground sleeve, or the anchor bolts and nuts to give a pleasing look to the installation. Some installations will be in flowerbeds or in lawn areas. It is okay to not use a collar in these situations. Dirt, rocks, bark, or grass can be pulled up to the pole making a collar unnecessary.

Call us today! Toll Free

At Flagpoles Etc., we take great pride in offering top-quality products at unbeatable prices. As the manufacturers of our flagpoles right here in the USA, we are your direct go-to source!

Toll Free  (888) 735-5591Fax  (775) 665-6526