Shipping Policy

Delivery & Ownership.

Delivery

Prioritizing lead times and satisfaction, we aim to meet your expectations. Delays may occur due to unforeseen events; your patience is appreciated.

In stock products with the exception of flagpoles are shipped within 3 business days. We try very hard to keep the website up to date on stock however stock changes quickly. You will be notified of a lead time if product has become out of stock.

Ensure the accuracy of your address. Mistakes may result in extra fees. Incorrect addresses incur a fee ($20.00 for ground/economy, $35.00 + re-shipping cost for express) Freight corrections are billed per situation.

Flagpole Shipping:

In-stock flagpoles ship in 2-6 weeks.

Other items, such as components, telescoping, and house mount flagpoles, indoor/parade flagpoles, etc., will be processed and shipped within 2-3 business days, with a tracking number provided upon dispatch.

Custom orders vary. Please contact us for any custom orders.

Flagpoles with an anodized finish ship in approximately 8-10 weeks. Powder-coated finishes ship in about 6 weeks.

Nautical Flagpoles with anodizing or powder-coated finishes ship in approximately 10-12 weeks.

We are based in Michigan. For western states, expect extended freight times.

You'll be notified when ready, and emailed a shipping update.

Shipping Delays

All orders are accepted by Buyer with the understanding that Seller shall not be liable for delays in delivery or installation of goods or inability to deliver goods caused by or due to inability to obtain transporation, equipment, or material, or by reason of insurrection, fires, floods, storms, embargoes, actions of any military or civil authorities, whether legal or de facto, strikes, labor difficulties, riots, lockouts, acts of God, or other similar or different circumstances beyond the control of Seller.

Seller is not liable if a shipment is lost, misdelivered, damaged, or delayed because of circumstances beyond our control. After the product is shipped from FPE, please contact customer service for our assistance with delays.

Freight

All costs of freight, transportation, mailing (unless prepaid), and other transportation charges shall be paid by Buyer. The buyer shall also pay for all increased freight rates whether prepayment for freight rates have been received or not. Freight across any body of water is not included and is an additional charge. Failure to notify that crossing a body of water is required constitutes a fine of $500.00 plus the costs of additional ferry or other fees incurred.

Contact us at 248-634-7183 before placing an online order if any special freight conditions exist for updated pricing.

The customer is responsible for being prepared to take delivery and will be responsible for any freight charges due to undeliverable flagpoles due to inaccurate addresses or unavailability. Flagpoles are delivered on a 53' truck in most instances. Make sure that your location can accommodate that delivery. By placing an order, you confirm that you are able to receive Semi Truck Freight shipments at the shipping address specified, that shipping fees for rejected or undeliverable freight shipments will not be refunded and you will pay for all return to origin freight charges.

If you need different arrangements or more information, please contact us before ordering at 248-634-7183.

Currently, we ship only within the U.S. Some exceptions apply for certain P.O. boxes. For FPO/APO boxes please contact us at 248-634-7183.

For expedited, Alaska, Hawaii, or international shipping, buyers must contact us at 888-735-5591 prior to purchase.

Order Modifications & Cancellations:

Due to our swift processing, once an order is finalized, it may not be able to be canceled.

A 25% restocking fee and a 6% processing fee apply to canceled/returned orders, unless otherwise stated.

Custom orders, once manufactured, are non-refundable.

Economy Shipping:

Free for most states for components and flags. Exclusions apply.

Economy shipping excludes flagpoles, wholesale orders, customized products, and bulk/oversized orders.

COMMENTS

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MEDIA

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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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EMBEDDED CONTENT FROM OTHER WEBSITES

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WHO WE SHARE YOUR DATA WITH

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HOW LONG WE RETAIN YOUR DATA

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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

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WHERE YOUR DATA IS SENT

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