Return / Refund Policy

At Flagpoles Etc, we are committed to delivering high-quality flagpoles and accessories to elevate your outdoor spaces. We understand the importance of customer satisfaction, which extends to our return process. Please review our return policy detailed below. Please note that custom and made-to-order items are not eligible for returns.

Return Eligibility

You may request a return for eligible products within 30 days of the fulfillment date. To qualify for a refund, the item must be in its original condition and packaging, unused, and undamaged. A 25% restocking and processing fee applies. There is no restocking or processing fee if the product has a quality defect or is inaccurate. Proof of purchase, such as a valid order number or receipt, is essential. Customized or personalized items are only refundable if they arrive defective or damaged.

Please note that we do not accept returned items without first opening a return claim with Flagpoles Etc. To initiate a return, contact us at sales@flagpolesetc.com or call us at (248) 634-7183.

Returning a Flagpole

Flagpoles are considered non-returnable due to the freight involved and the possibility of damage. However, we will make every attempt to work with you if you must return the flagpole. Please be aware that return freight is the responsibility of the purchaser, and a restocking fee of up to 50% may apply.

Returning Custom or Made-to-Order Products

For custom products, you will be provided with a proof of the product to approve before manufacturing. Custom and made-to-order products are not eligible for returns. If the custom items you received differ from the proof you approved or if the item is flawed, please contact us, and we will correct the problem and reproduce the item. 

Shipping of Return

Return shipping will be covered by Flagpoles Etc, if the issue is due to a quality defect. Once you receive an RMA number from us, please include this in your return package. Return shipping is the responsibility of the purchaser in all other cases. We strongly recommend using a traceable shipping option. If the package is lost or damaged during return shipping, the refund will not be processed. Please note that outbound shipping fees from the original order are not refundable.

Refund Process

Returns are processed within 2-3 business days, and refunds can be expected 5-7 days after processing. Refunds will be credited to the original payment method used at the time of purchase. However, we reserve the right to refund the funds by corporate check to help keep fees lower. Please allow an additional 3-5 business days for the refund to be reflected in your account, as processing times may vary based on your payment provider.

Cancelling an Order

If you need to cancel an order and request a refund, please contact us promptly at sales@flagpolesetc.com or (248) 634-7183. Due to our swift processing, once an order is finalized, it may not be possible to cancel before shipment.

Non-Refundable Items

Gift cards, e-gift certificates, one-piece flagpoles over 6 feet, and items purchased on clearance or sale are non-refundable. Customized or personalized items are only eligible for a refund in cases of defect or damage.

Contact Us

For any inquiries or assistance regarding our refund policy, please reach out to our Customer Support team at sales@flagpolesetc.com. We are here to ensure your satisfaction and provide assistance as needed.

Policy Updates

Please note that this refund policy is subject to change without prior notice. We recommend reviewing our policies periodically for any updates.

Final Disclaimer

Thank you for choosing Flagpoles Etc. We are dedicated to offering you an exceptional shopping experience. Please be aware that Flagpoles Etc is not responsible for typographical errors on our website. We reserve the right to change terms and conditions of sale at any time. All sales are governed by applicable Michigan state law. Policies last updated August 2024.