Refund Policy

Refund Policy

At Flag Poles Etc, we are committed to delivering high-quality flag poles and accessories to elevate your outdoor spaces. We understand the importance of customer satisfaction, which extends to our refund process. Please review our refund policy detailed below.

Refund Eligibility:
You may request a refund for eligible products within 30 days from the purchase date. To be eligible for a refund, the item must be in its original condition, unused, and undamaged. Proof of purchase, such as a valid order number or receipt, is essential. Customized or personalized items are only refundable if they arrive defective or damaged.

Refund Processing:
The refund process typically takes about 5 to 10 business days from the date of approval. Refunds will be credited through the original payment method used at the time of purchase. Please allow an additional 3 to 5 business days for the refund to be reflected in your account, which may vary based on your payment provider.

Canceling an Order:
If you need to cancel an order and request a refund, please contact us promptly at bids@flagpolesetc.com. If your order has not yet been processed, we will endeavor to cancel it and begin the refund process.

Return Instructions:
To initiate a refund request, contact our Customer Support team at bids@flagpolesetc.com. Once your request is approved, you will be provided with instructions for returning the item.

Non-Refundable Items:
Gift cards, e-gift certificates, and items purchased on clearance or sale are non-refundable. Customized or personalized items are only eligible for a refund in cases of defects or damage.

Contact Us:
For any inquiries or assistance regarding our refund policy, please reach out to our Customer Support team at bids@flagpolesetc.com. We are here to ensure your satisfaction and provide assistance as needed.
Please be aware that this refund policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates.
Thank you for choosing Flag Poles Etc for your flag and outdoor accessory needs. We are dedicated to offering you an exceptional shopping experience.